Returns & Exchanges
At Filofax, we want you to be completely satisfied with your purchase; if you are not, you may return any unused item in its original packaging within 30 days for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original condition and include the completed return form inside the box to ensure accurate processing.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our centralized distribution warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing